NeuroPonder

Introduction and Scope

At NeuroPonder, we understand that your financial journey requires trust. This privacy policy explains how we collect, use, and protect your personal information when you use our budgeting education platform. We're committed to transparency because financial education should never compromise your privacy.

This policy applies to all services provided through neuroponder.com and covers all interactions with our platform, including course enrollment, progress tracking, and communication with our support team.

Important Note for Korean Users

Our services comply with South Korea's Personal Information Protection Act (PIPA) and we maintain additional protections for users accessing our platform from South Korea.

Information We Collect

Personal Information You Provide

Name and contact information (email address, phone number if provided)

Account credentials and profile information

Learning preferences and financial goals you choose to share

Communications you send to our support team

Payment information (processed through secure third-party providers)

Information We Collect Automatically

Device information and browser type

IP address and general location (city/region level)

Pages visited and time spent on different sections

Learning progress and completion rates

Technical performance data to improve platform stability

How We Use Your Information

We use your information to provide personalized financial education experiences. Your learning progress helps us recommend relevant content and track your improvement over time.

Purpose	Data Used	Legal Basis
Course delivery and progress tracking	Account info, learning data	Contract performance
Platform improvement	Usage analytics, feedback	Legitimate interest
Customer support	Contact info, communications	Contract performance
Marketing communications	Email, preferences	Consent

Data Sharing and Third Parties

We don't sell your personal information. Period. We only share data with trusted partners who help us deliver our educational services, and only when necessary.

Service Providers We Work With

Payment processors for secure transaction handling

Cloud hosting providers for platform infrastructure

Email service providers for course notifications

Analytics services to understand platform usage

Customer support tools for efficient help desk operations

All third-party providers are carefully vetted and required to maintain the same level of data protection we provide. They can only use your information for the specific services they provide to us.

Your Privacy Rights

Access Your Data

Request a copy of all personal information we have about you. We'll provide this within 30 days.

Correct Information

Update or correct any inaccurate personal information in your account at any time.

Delete Your Account

Request complete deletion of your account and associated personal data.

Withdraw Consent

Opt out of marketing communications or withdraw consent for data processing at any time.

How to Exercise Your Rights

Send a detailed request to info@neuroponder.com with your account email address. We'll verify your identity and respond within 30 days. For urgent requests, include "PRIVACY REQUEST" in your subject line.

Data Security and Protection

We implement multiple layers of security to protect your information. Your data is encrypted both in transit and at rest using industry-standard protocols.

Security Measures in Place

SSL/TLS encryption for all data transmission

Regular security audits and penetration testing

Access controls limiting who can view your data

Secure backup systems with encryption

24/7 monitoring for suspicious activity

Staff training on data protection best practices

While we maintain robust security measures, no online platform can guarantee 100% security. We encourage you to use strong passwords and log out of shared devices.

Data Retention Periods

We keep your information only as long as necessary to provide our services and comply with legal requirements.

Data Type	Retention Period	Reason
Account information	Until account deletion + 30 days	Service provision
Learning progress data	Until account deletion + 90 days	Course completion verification
Payment records	7 years	Legal compliance
Support communications	3 years	Quality assurance

International Data Transfers

Our primary servers are located in secure data centers, and we may transfer data internationally to provide our services. When we do this, we ensure appropriate safeguards are in place.

Transfer Safeguards

Standard contractual clauses with all international partners

Adequacy decisions recognition where applicable

Regular compliance audits of transfer recipients

Data minimization for international processing

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. Most are essential for basic functionality, while others help us understand how you use our services.

Types of Cookies We Use

Essential cookies for login and platform functionality

Analytics cookies to understand user behavior (with your consent)

Preference cookies to remember your settings

Security cookies to protect against fraud

You can control cookie preferences through your browser settings or our cookie preference center. Disabling essential cookies may affect platform functionality.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you via email and display a notice on our platform.

We encourage you to review this policy regularly. Continued use of our services after changes indicates your acceptance of the updated policy.

Children's Privacy

Our services are designed for adults (18 years and older) seeking financial education. We don't knowingly collect personal information from children under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately.

Privacy Policy